FAQ - Booking Online

About Airline Tickets

  • Do you sell special fares such as military fares, bereavement fares, senior fares, child fares, infant fares or group discounts?
    We do not offer or sell special fares such as military fares, bereavement fares, senior fares, child fares, infant fares or group discounts.
  • Things to know before you buy
    Below are some things to consider in preparation for placing your request:
    For security, all reservations must be made in the exact name of the person traveling. The name on the ticket must match your government-issued photo ID - nicknames cannot be used. If you use a suffix such as Sr., Jr., III etc. please be aware that this extension will be added immediately after your last name on your confirmation, e.g. SmithIII. For international travel, the name on the reservation must be exactly as it appears on the traveler's passport.
    If you're traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
    In the unfortunate event that you need to change or cancel your reservation, airline policies vary. If changes are permitted, they must be made prior to the original date of departure, and will incur a carrier-imposed $100 to $150 USD change fee per ticket for domestic flights and $200 to $300 USD or more per ticket on international flights. In addition there is a service fee of $30 USD per ticket and the airfare cost may increase due to decreased flight ability.
  • What is Travel Insurance (Trip Protection) and how do I get it?
    Trip Protection is an optional plan that insures you and your travel companions against unforeseen sickness, injury, job loss, and more. Trip Protection from Allianz Global Assistance is available for purchase during the flight reservation process, or directly after you’ve booked your flight via the confirmation page. Plans are only available to US residents.
    Airline reservations may be restricted and requests to change or cancel reservations are often denied based on airline policy. However, with Travel Insurance provided by Allianz Global Assistance, if you have to cancel or interrupt your trip for a covered reason, you can be reimbursed up to the total cost of your original reservation.
    Some examples of covered emergencies include covered illness, injury or death of insured passengers and/or immediate family members. For a complete list of covered emergencies, see the Description of Coverage for Domestic trips, or the International Description of Coverage for International trips.
    Terms, conditions, and exclusions apply. Plan(s) underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed producer and administrator of these plans. Contact AGA Service Company at (800) 284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.
  • What are my ticketing options?
    We issue e-tickets (when available) for domestic travel -that is travel within the 48 contiguous (connected) states as well as Hawaii, Alaska, Puerto Rico, Guam, and the U.S. Virgin Islands. Some international trips (travel outside of the United States) or multi-destination trips require paper tickets as specified by the airline.
    Whether you are traveling domestically or internationally, e-tickets are issued free of charge. If e-tickets are not available from the airline, paper tickets will be issued for a $34.95 USD express delivery fee. If paper tickets must be issued, you will be notified of the shipping charges prior to your decision to purchase.
  • Do you sell business or first class tickets?
    You will have the option to select your specific travel class between economy, business, or first class. Also, some economy, business and first class tickets may be eligible for upgrades, but they are not eligible for use with vouchers. If your carrier's loyalty program allows for paid upgrades or mileage upgrades, you can contact the carrier directly for assistance.
    Please note, for some itineraries, if you requested a first or business class seat, it may not be available on all or some of your flights because it either may not be offered by your carrier or is not available on the type of aircraft your flight is operated on. Some airlines also offer 'Premium Economy' seats in addition to coach, business and first class. This type of seating is normally a section of the coach cabin,which generally provides more leg room, along with some form of leg rest,possibly enhanced In-flight entertainment and dedicated cabin crew. It’s a class of travel that’s between Business and Coach/Economy.
  • What are open-jaw/circle trips?
    Open-jaw tickets are those which allow travelers to start their trip in one city, fly to another and complete their trip with a flight to a third city. For example, a traveler flies from New York City to Los Angeles and then flies from Los Angeles to Boston. The middle city is not a brief stop-over, it's an extended stay.
    Circle trips are those which allow travelers to incorporate more than two cities in a round-trip pattern (for example, New York City to Los Angeles, Los Angeles to Chicago, and then Chicago to New York City.) Additionally, while you may have to stop in a connecting city, you are not permitted to spend more time than is required to make your connection.
    If you are interested in purchasing an open-jaw or circle trip ticket, simply click on the 'multi-destination' link when entering your trip details on our website.
  • Special needs and requests
    We understand that some travelers will have special needs such as oxygen tanks, wheelchairs, service animals, special meals or baggage handling. Since each airline has different requirements for these requests, please contact the airline directly. Special requests may require airline approval and be subject to an additional charge payable directly to the airline. We have no control over an airline's ability to fulfill customer’s special needs and can not guarantee that such requests will be met by the airline. For a complete list of toll-free airline customer service numbers, please [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]click here[[/link]].
  • Can I take the return flight only?
    If you choose not to take the outbound portion of your flight, the airlines will consider you a 'no show' and will automatically cancel the remainder of your reservation. That means your return tickets will not be honored, and we will be unable to issue a refund for the unused portion of your trip.
    If your plans only require one-way travel, click here to purchase a one-way ticket
  • Severe Weather Event Policies
    In the event of a hurricane or other severe weather event, we will work with our travel partners to provide assistance for customers as outlined below.
    Airline Tickets: To request a change to your reservation in the event of severe weather, you must contact us or the airline before the originally scheduled departure time. Failure to do so may cause the airline to invalidate your reservation, causing your ticket to lose its value for future travel or refund.
    The ability to make changes to an airline reservation is dependent on the fare rules associated with your ticket(s). Any exceptions to the fare rules are at the sole discretion of the carrier. Most major carriers allow customers to rebook reservations affected by severe weather within a set number of days without incurring administrative change fees however, if rebooking results in a higher fare, customers are responsible for the difference in price.
    If carrier exceptions are granted, we also will waive our associated fees.
    Hotels: If a weather event occurs close to your travel date, we recommend that you contact your provider directly to determine if they are open for business and will honor your reservation.
    If the provider indicates that they are not open, or for any concern about a reservation in an area impacted by a weather event, please contact us for assistance. Depending on the severity of the weather event and the areas impacted, requests to change or cancel your reservation may be granted.
    If a change or cancel is allowed, we will also will waive our associated fees.
  • Can I make reservations for my pet?
    No. Refinabox-AirportCorner does not have the ability to book reservations for pets - whether traveling in the cargo area, the passenger cabin (in a kennel under the seat) or in a reserved seat. If you are traveling with a pet, please contact your airline directly for information on their policies and fees associated with pet travel.
    For a complete list of toll-free airline customer service numbers, please [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]click here[[/link]].
  • Can I fly one-way or to multiple cities?
    Yes! We offer both one-way and multi-destination travel.
    If you are requesting a multi-destination itinerary, you will be able to enter a maximum of five flights for up to eight passengers. Your multi-destination trip can either be an open-jaw or a circle trip.
    You can select one-way or multi-destination travel by using one of the links below.
  • Can I purchase tickets for children traveling without an adult?
    We can book tickets for passengers 15 years and older without an accompanying adult. We recommend that where possible, unaccompanied minors avoid traveling on the last flight of the day or on connecting flights. For children under 15 years old traveling alone, please contact your desired airline directly.
    Keep in mind that unaccompanied minor policies and fees vary by airline. Once booked, we recommend calling your airline directly to inquire about unaccompanied minor requirements, fees, services, or travel restrictions for your specific itinerary. Most reservations can be cancelled within 24-hours of purchase if your confirmed airline will not allow unaccompanied minor travel on your confirmed itinerary.
  • Traveling with infants
    According to airline policy, an infant is a person under 24 months of age (at the time of both the departure and return flights); if your child will be over 24 months of age by the time you return, you must purchase a ticket for him/her. Below are some things to keep in mind when traveling with infants:
    Travel Within the U.S. and U.S Territories:
    • U.S. citizens under the age of 18 do not need a photo ID for domestic travel, as long as an accompanying adult can verify their identity; however, you may wish to bring a valid birth certificate, should the child's/infant's age be questioned. Non-US/Canadian citizen infants are not required to carry their passports if they have documents issued by the U.S. government such as Permanent Resident Cards; those who do not should be carrying their passports while visiting the U.S.
    • If the infant is going to sit on a lap, a ticket is not required. Keep in mind that the airlines will only allow one lap infant per adult traveler (age 18 and above); you'll need to purchase a ticket for each infant exceeding the number of adult travelers.
    • If you do not want your infant to sit on your lap, you will need to purchase a separate ticket and you will be required to seat the infant in an infant car seat during the flight. You are responsible for providing the infant car seat.

    International Flights:
    • All international travelers (including infants) will require a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
    • Some airlines offer 'lap infant tickets' for a nominal fee. If you wish, you can complete your purchase for the adult and child passengers, then contact your confirmed airline immediately after to purchase an infant ticket directly from the carrier. Your confirmed carrier will inform you if they offer 'lap infant tickets' and of the applicable charges. If you have any problems purchasing your infant ticket directly with the airline and wish to cancel your reservation, contact us within 24 hours of purchase and we will issue a full refund.
  • Frequent Flyer Miles
    Earning Miles: You can enter your frequent traveler information in the Passenger Names and Flight Preferences section when purchasing your reservation however, because frequent flyer programs vary by airline and are subject to change there is no guarantee you will be able to accumulate miles. To confirm eligibility or to add your frequent flier number post purchase, please contact your carrier directly. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] to access your carriers contact information.
    Redeeming Miles: Tickets cannot be purchased using frequent traveler miles. If you would like to redeem miles for a ticket, please contact the appropriate carrier directly.
  • Can I make a reservation if I am not a U.S. resident?
    Yes. U.S. residency is not a requirement for purchase.
  • How do I check my reservation status?
    The easiest way to see if your request has been accepted is to click the 'Check Your Status' link in the email that we sent to you immediately after you submitted your offer.
    If you do not have access to that email, you can check your status in the Review/Cancel Reservations section on our website. You will need to provide the following information to access your request:
    • Your request number or the credit card number used to purchase the ticket.
    • The email address that was entered during the request process.

    If your request was successful, you can view the details of your reservation and print your itinerary from here.
  • How do I confirm my reservation?
    Once your request is submitted, we will display the results on our website within 60 seconds.
    If we successfully booked your reservations we will immediately display your itinerary for you to print or email to fellow travelers or your friends and family. We will also send you an email advising you to check the status of your request online.
    Current reservations can be viewed at any time by accessing the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. You will need your Trip Number and the e-mail address you entered during the request process.
    From the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of the website you can retrieve and print your itinerary (including confirmation of your purchase price) by clicking the printer icon on the page. This page serves as confirmation of your reservation and your receipt.
    We also advise all customers to confirm their flights at least 24 hours before each departure by calling the airline directly. Airlines will occasionally change flight schedules and it is the travelers' responsibility to be aware of these changes. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] for airline contact information.
  • How do e-tickets work?
    Whenever possible, we will issue convenient electronic tickets, although this option may not be available on all itineraries. Electronic or 'paperless' tickets are paid reservations stored in the airline's computer system. Once a ticket is issued, reservation is made, an e-ticket exists only as a digital record in the airline computers - no tickets will be mailed to you.
    All you need to travel is your government-issued photo ID (driver's license, passport, etc.). It may also be helpful to bring a copy of your itinerary, which contains your airline confirmation and ticket numbers If you're traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
    Additional notes of interest:
    • Whenever possible, we will issue convenient electronic tickets this option may not be available on all itineraries.
    • Some carriers require travelers to present the credit card they used to purchase the ticket online at check-in. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements.

    To receive your boarding passes, you can check-in online on your airline's website or go directly to the airline's check-in counter. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] for a complete list of airline toll-free customer service numbers and web sites.
  • Traveling with children
    Children Under 2 Years Old

    For Domestic Travel (flights within the US or Puerto Rico), most airlines allow adult passengers to carry one infant (child under age 2) on the lap at no charge. If you are planning to carry an infant, please call your confirmed airline post purchase to let them know.

    • If you’re traveling with more than one infant per adult, you’ll need to purchase a seat for each additional infant traveler.
    • If you’re traveling with more than two infants per adult, or if you’re flying in Premium Economy, Business or First class, check with your airline prior to purchase to confirm if it is allowed.
    • Seated infants will require their own ticket and if a car seat is used, it must be FAA approved.

    On international flights (all flights outside of the U.S.), an infant must have a ticket, even if the infant sits on an adult's lap. Priceline does not sell infant tickets; you will need to purchase an "infant ticket" directly with your airline. Please note that all persons, including newborn infants, are required to obtain passports in their own name.

    Children Under 15 Years Old

    Because airline policies vary, we do not book tickets for passengers under the age of 15 unless they are accompanied by an adult, 18 years of age or older. Children under 15 traveling alone on a ticket purchased through us may be denied boarding by the airline.

    Children Between 15 and 18 Years Old

    We can book tickets for passengers 15 years and older without an accompanying adult. We recommend that where possible, unaccompanied minors avoid traveling on the last flight of the day or on connecting flights. Keep in mind that unaccompanied minor policies and fees vary by airline. Once booked, we recommend calling your airline directly to inquire about unaccompanied minor requirements, fees, services, or travel restrictions for your specific itinerary.
    Most reservations can be cancelled within 24-hours of purchase if your confirmed airline will not allow unaccompanied minor travel on your confirmed itinerary.

    Note:

    Some carriers provide a supervision service for unaccompanied minors. Contact your airline directly to determine availability and associated cost.

Making a Reservation

  • What's a non-jet airplane?
    Non-jet airplanes are turbo-propeller driven or 'commuter' planes. These quick, quiet and comfortable planes offer features usually associated with larger aircraft, including in-flight service and lavatory facilities.
    Most major airlines include non-jet aircraft in their fleets, since many local or regional airports can only be serviced by these smaller non-jet planes. We will not search for flights on non-jet aircraft unless you specifically tell us to do so and we will always try to place you on a jetplane before searching alternatives using non-jet aircraft.
    Pointer: For international travel, you will always fly a jet across the ocean, but you could increase your chances of getting a ticket if you agree to fly on a non-jet airplane for any domestic connections.
  • Can I fly internationally?
    Yes! You can travel internationally to destinations outside the United States.
    Here are some things to keep in mind when traveling abroad:
    • You'll always need a valid passport.
    • For international travel, each passenger must have the proper documents for entry/re-entry into a country (i.e. correct visa, valid passport). Requirements vary, based on the passenger's citizenship and country of residence. For international one-way travel, you may also be required to show proof of return travel or onward travel.
    • To determine the requirements, contact the embassy or consulate of all countries you are traveling to and connecting through or visit one of these helpful sites: [[link href='http://www.travisa.com/']]www.travisa.com[[/link]] or [[link href='http://www.travel.state.gov/']]www.travel.state.gov[[/link]]
  • How can I check the status of my reservation?
    You can access the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section on our website to check the status of your request. You will need your Trip Number and the e-mail address you entered during the request process.
    If your request was not accepted, you may be presented with options for resubmitting your request. If your request is accepted, you can view your itinerary and some important travel tips. This page can also be used to see any updates to your itinerary due to airline schedule changes.
  • Can I make a reservation for someone other than myself?
    Yes! You can purchase up to eight tickets, regardless of whether or not you are traveling with the passengers.You must enter each passenger's name exactly as it appears on his or her valid government-issued photo ID. If the name that appears in the airline's reservation system does not match the passenger's identification, the airline may not allow the passenger to board.
  • Why is the itinerary I want not available?
    Because airline inventory is constantly changing, we are unable to guarantee the availability or price of any flight until the purchase is completed, especially during peak travel periods and major holidays.
    At the time of your flight search, our display shows the lowest fare available from the airlines for the dates and times you requested ... but it is possible for someone else to purchase the last tickets at the quoted price or for the airlines to raise the price before you complete your purchase.
    Please note, for some itineraries, if you requested a First or Business class seat, it may not be available on all or some of your flights because it either may not be offered by your carrier or is not available on the type of aircraft your flight is operated on.
  • Last-minute travel
    Last-minute travel is easy! If you are selecting an itinerary from a list of fares, you can place a request for same day travel at any time.
    Following are a few details about same-day bookings:
    • You will have at least two hours between the time your request is confirmed (local time of departure city) and the time your first flight departs.
    • You can depart and return on the same day.
    • Electronic tickets will be issued for your trip.
  • Can I place a reservation on hold before I purchase a ticket?
    We are unable to hold reservations before you purchase tickets.
    By clicking 'Buy My Tickets Now' on our website you are agreeing to make a purchase. If an airline allows us to book your request, your credit card will be charged immediately.
  • What form of payment do you accept?
    Airlines generally accept all major credit and debit cards. When you are submitting your request, our website will display the payment options that you can use when booking your reservation. Only credit cards accepted by your airline will be presented.
    Airline tickets are available to customers with credit cards issued by banks worldwide. If your country is not listed in the Country drop-down when entering your billing address, you won't be able to book tickets on our website.
  • Fare Rules and Restrictions
    Your purchase is non-refundable, non-transferable and non-changeable. Your ticket cannot be changed or cancelled. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket(s) is unused, it has no value after ticketed departure time.
  • How long do I have to wait for my request to process?
    You'll usually know within seconds if your reservation is confirmed. If your reservation is not confirmed after 15 minutes, you will be under no further obligation.
    To see if your reservation is confirmed, go to the Review/Cancel Reservations section on our website. You will need your request number and the e-mail address you entered during the request process to get the results of your reservation.
  • How to Select Your Seats
    It's quick and easy to select your seats:
    1. Choose the passenger for whom you want to select a seat by clicking the passenger name tab on the left side of the page.
    2. Select a seat by clicking any of the blue available seat images on the seat map.
    3. We suggest you select seats for all passengers on each flight, then use the 'Next Flight' link to do the same for all flights in your itinerary.
    4. You don't need to select a specific seat for every passenger and flight in your itinerary.
    5. When you've made all of your desired seat selections, click the done selecting seats button. We'll summarize your selections for you on the next page. We'll do our best to provide you with the seats you select however, please note that our seat maps reflect current availability, and that the airline may change aircraft and seat assignments prior to departure.
  • Can I purchase a tax exempt reservation?
    We do not provide customers with the option to purchase travel that is tax exempt and our partners cannot deduct the taxes from purchases made through our website. If you need to purchase travel that is tax-exempt, we recommend that you visit one of our partners and buy from them directly.
  • What is Secure Flight?
    Secure Flight is a program developed and mandated by the Department of Homeland Security in response to a key 9/11 Commission recommendation: uniform watch list matching by the Transportation Security Administration. The mission of the Secure Flight program is to enhance the security of domestic and international commercial air travel by requiring airlines to provide the TSA with a passenger's name as it appears on the government issued ID they plan to travel with, date of birth, and gender. Because airlines are required to transmit Secure Flight information to the TSA at time of booking, providing this information is required in order to complete your purchase. It is expected that collecting this additional passenger data will improve the travel experience for all airline passengers, including those who have been misidentified in the past.
    The passenger name, date of birth and gender cannot be modified post-purchase. If you need to modify date of birth or gender information post-purchase, please [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]contact your confirmed airline[[/link]] for assistance. Please note that airlines do not provide travel agencies with authorization to process name changes and/or corrections to tickets. As long as your ID matches your airline ticket, you should not encounter any difficulties boarding your plane. For more information on Secure Flight, please visit the [[link href='http://www.tsa.gov']]TSA Website[[/link]].
  • Entering Passenger Names
    Enter passenger name(s) exactly as they appear on the government issued photo identification you plan to provide to airport officials at check-in. Passengers will encounter difficulty passing through airport security or may be denied boarding if their names do not match the identification being presented, and corrections are often not permitted once tickets are confirmed.
    Here are some answers to common name concerns:
    What if I don't have a middle name? This is an optional field.
    Should I use my maiden name or my married name? Enter the name listed on the identification you plan on using at the time of travel.
    What about hyphenated or multiplenames? Hyphens and spaces are not required and will be removed by the airline reservation systems.
    Do I have to add a suffix? No. This is an optional field.
    What if two names are the same? You will need to differentiate by adding either a suffix, middle name or middle initial to one of the passengers.
    There's not enough space to enter my legalname. If the first name too long, shorten it. If middle name is too long, consider removing it. If last name too long consider contacting the airline directly for your reservation; to avoid security problems, we do not suggest you modify your last name.
    What if I only have one name? The same name should be entered in both the first and last name fields.
    What if two names are the same and neither have a suffix? If both identifications have the same exact name with no suffix, you will need to enter the full middle name for one passenger and only the middle initial for the second passenger.
    What if my last name has only one letter? Consider contacting the airlines directly.
    If you have already booked your tickets, contact your airline to confirm the name entered meets their guidelines.
  • Can I use an airline voucher?
    Vouchers are only good when you're buying tickets directly from the airline and not a travel agent or other provider. Some vouchers also have restrictions such as blackout dates and almost none are good in conjunction with other discounts, promotions, or coupons.
    Most vouchers will expire so don't put off using them for too long. Check the small print on the voucher for details of where and when the voucher can be used.
    [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] to access a list of airline phone numbers and website addresses.
  • Authorization Questions
    As part of the request process, we authorize your card in order to verify that the card will accept the full amount of the charge. Authorizations will automatically drop off soon after the charges are processed and in most cases are removed within 3 to at most 7 days.
    In addition, if you book a hotel reservation, the hotel may also place an authorization hold on the card you present upon check-in to cover incidentals that may occur during your stay. The amount of the authorization varies by hotel, but in some cases can be as much as $200 USD per night. For more information on hotel authorizations, we suggest you contact the hotel directly.
    Please note that an authorization is not a charge, so it will not appear on your monthly statement. Your card will only be charged once, if and when we successfully book your reservation.
    If you feel you have been authorized in error, please contact us at your earliest convenience.
  • Can I purchase a reservation for someone else?
    Reservations can be purchased for someone else as long as at least one person named on the reservation is 18 years of age or older if purchasing airline tickets, or 21 for a hotel or vacation packages reservation. Rental car drivers must be at least 21 years of age (24 in some locations). Rentals for drivers aged 18 and older are available in New York only.
    When submitting the request on our website, enter the names of the travelers where required. Under the billing information, enter the billing details of the person paying for the reservation. Initialing the contract page during the request process indicates that the person purchasing reservations and the traveler(s) agree with all terms and conditions.
    Note that the traveler who is checking in at the hotel will require a credit card in their name to cover any incidentals and at the rentalcar counter to pay for the reservation and any optional services and/or equipment such as child safety seats.
  • What are the taxes and fees?
    Taxes and fees
    The following taxes and fees may apply to airline ticket purchases. The actual taxes and fees for your purchase will be displayed during purchase.
    Government Imposed Taxes and Fees:
    September 11th Security Fee: $5.60 USD applies per one-way trip. There may be multiple one-way trips on the same itinerary.
    Passenger Facility Charges: Up to $18.00 USD depending on the itinerary.
    Travel Facilities Tax: Up to $17.40 USD per round-trip for domestic flights beginning or ending in Alaska or Hawaii.
    Federal Domestic Flight Segment Fee: $4.00 USD per flight segment. A flight segment is defined as one takeoff and one landing.
    U.S. International Departure Tax: $17.50 USD per departure applies to international tickets departing from the U.S.
    U.S. International Arrival Taxes: International flights arriving into the U.S. are assessed the following taxes - US International Arrival tax of $17.50 USD, US Customs fee of $5.50 USD, Immigration (INS) fee of $7.00 USD and Animal and Plant Health Inspection fee (APHIS) of $5.00 USD.
    International Taxes: International travel incurs additional international taxes, the amounts of which can vary dramatically depending upon routing and destination.
    Entry/Exit Fees: If you are traveling internationally, some countries (or airports) charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. For more information on a specific country's entry/exit fee, we suggest that you visit www.travel.state.gov prior to departure.
    Airline Imposed Fees:
    Itinerary Changes/Cancellations/Refunds: Post-purchase changes, when permitted, may carry airline-imposed change and/or cancellation fees. These fees will be displayed in your airline’s fare rules.
    Baggage Fees and Optional Services: Airline baggage fees and optional services vary by airline, flight and frequent flyer status. These fees are not included in your airline ticket cost. Please visit the Baggage Fees and Optional Services link on your itinerary for details.
    Airline Surcharge: For many international destinations, airlines impose a surcharge. This could include either a fuel or security surcharge. The amount varies widely depending on the destination and/or carrier. Some airlines include surcharges in their ticket cost. The most common surcharges are either fuel or security surcharges. The amount varies widely depending on both the carrier and the itinerary. When applicable, this amount is included in your airline ticket cost.
    Our Fees:
    Processing Fees: A non-refundable per ticket processing fee will be applied to reservations that include multiple airlines and will be displayed as a Processing Fee on your Contract page.
    Paper Ticket Fees: A $34.95 USD shipping and handling fee will be charged if your itinerary requires the issuance of paper tickets. If your tickets are rerouted or are undeliverable and are returned, there will be an additional $34.95 USD re-handling fee.
    Itinerary Changes/Cancellations/Refunds: If airline fare rules allow itinerary changes or cancellations for a fee, a $30 USD per ticket exchange processing fee will also apply (if non-US currency used, fee will be converted at time of exchange). This fee is not included in the ticket price or the taxes and fees we display on our website.
    The total cost of the ticket, including taxes and fees, is disclosed prior to purchase. By making reservations on this site, you agree to abide by the policies described herein as well as the Terms and Conditions governing your use of this site.
  • Can I purchase a gift card or gift voucher for someone else?
    We apologize however at this time, we do not offer gift cards or gift vouchers that may be used at a later date or by someone else. If you wish to learn more about making a reservation in someone else's name, #person_names_START#click here.#person_names_END#
  • What is a Round Trip Reservation?
    A round trip airline reservation consists of a flight that departs from one airport and arrives at another, and then returns to the original airport.

My Existing Reservation

  • How can I add a passenger?
    To add passengers age 15 years or older, you can use our Advanced Flight Options to narrow down your search and book the same flights you are currently confirmed on. To add children under the age of 15 without an adult on the new reservation, you will need to contact your airline directly.
  • What if my airline declares bankruptcy or goes out of business?
    In the event that your airline declares bankruptcy or goes out of business, don't worry -- you have the same rights as other ticketed passengers. According to the Aviation and Transportation Security Act, other airlines are required to assist passengers stranded by airlines that go bankrupt.
    For your airline's specific policy, we advise you to [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]contact your airline[[/link]] directly. If you are unable to contact your carrier, or they are unable assist you, please send us an e-mail.
  • How do I file a complaint about my airline experience?
    In the unlikely event that your travel experience is anything less than expected, your airline would like to hear from you. Contact your airline directly so that they can document your experience and give immediate feedback to their staff, if necessary.
    Please click here for a complete list of [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]airline toll-free customer service numbers[[/link]]. To make sure others do not have a similar experience, please provide the airline with all the details of your experience along with all relevant names and dates.
  • What if the airline I am ticketed on goes on strike?
    You have the same rights as any other passenger in the event of a work stoppage. Your airline is obligated to make alternative arrangements for you to travel at no additional cost in the event your flight is delayed or cancelled - whether you're holding paper tickets or electronic reservations.
    If the airline you're ticketed on goes on strike, please call their customer service department to make alternate flight arrangements. Click here for a complete list of [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]airline customer service numbers[[/link]].
  • Pregnant or sick?
    Airlines may require some type of certification that you are safe to fly, depending upon the stage of your pregnancy or the severity of your illness. Consult your physician and contact your airline for details on when flying should be avoided. Please [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]click here[[/link]] to access a list of airline phone numbers.
    If your doctor has already advised you not to travel, please contact us.
  • I am ticketed on one airline, but the flight is OPERATED BY another
    Some airlines enter into code share agreements with a limited number of select airline partners. This means that on certain routes, the airline on which you are ticketed does not fly its own aircraft to that destination. Instead, it contracts with a partner airline to fly to that destination. The advantage for travelers is a wider choice of destinations plus the security of flying with an airline specifically picked by your ticketing carrier to operate on its behalf, guaranteeing levels of service and facilities.
    In most cases you will check-in with your 'operating' carrier however, we recommend that you verify your flight check-in location with your ticketing carrier. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] for airline contact information.
  • Where are my tickets?
    Electronic Tickets
    If you have electronic tickets, you will not be receiving paper tickets because electronic or 'paperless' tickets are reservations stored in the airline's computer system. Click here for more information on how e-tickets work .
    To see if you have electronic (e-tickets), click on the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. Enter itinerary number and the e-mail address you entered during the request process to view your current itinerary.
    Paper Tickets
    Paper tickets will be printed the business day following your purchase. You should expect to receive your tickets within 4 business days of making your purchase. For security reasons, you must be available to sign for the tickets when they arrive.
    To check on your ticket delivery go to the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. Enter your request number and the e-mail address you entered during the request process to access your current itinerary. That is where you will find your tracking number, delivery method and the appropriate links to check the status of your delivery.
    Please be aware that a $34.95 shipping charge will be applied for all paper tickets sent via Express Mail. International tickets may take an extra day to be confirmed. Once confirmed, they also will be sent to you via Express Mail. If for any reason your tickets are undeliverable and returned to us, there will be an additional $34.95 express re-shipping fee.If you have not received your paper tickets, please contact us.
  • Can I change the name on my ticket?
    Tickets cannot be transferred to another individual. The name entered in the passenger name field when you make your request is the name that will appear in the airline's reservation system or on your paper ticket(s).
    If a ticket has the traveler's maiden name on it, or the names on the ticket are reversed (last name first, first name last), please [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]click here[[/link]] to check with your airline to see what kind of identification maybe acceptable at check-in.
    In the case of a maiden name, you may just need to bring your marriage certificate to the gate along with a valid government-issued ID.
    If the names are reversed, you may just need to bring a valid government-issued ID.
    If a passenger only has one name, the same name should be entered in both the first and last name fields.
    If you misspelled the name, please contact us.
  • Can I transfer the ticket to another person?
    Tickets may not be transferred to another individual. The name entered in the passenger name field when you make your request is the name that will appear in the airline's reservation system or on your paper ticket(s).
    For security reasons, the name on the ticket must match the government-issued photo ID each passenger will present at check-in.
  • What if I miss my flight?
    Airlines have different policies regarding passengers with non-refundable tickets who miss flights. If you make it to the airport, but miss your flight, go directly to the main ticket counter or ask the nearest gate agent for assistance.
    If you cannot make it to the airport, you will need to contact the airline directly.
    If you need to contact your airline about your reservation, review your itinerary closely to determine which airline operates your flight. Click here for a list containing [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]airline contact information[[/link]].
    Requests to change or cancel your reservation may be denied based on airline policy. Credit will not be given for any unused tickets or reservations.
    You can check the fare rules and restrictions for your ticket by visiting the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. Enter your itinerary number and the e-mail address you entered during the request process to access your current itinerary. When viewing your itinerary, detailed information about the rules and restrictions and any penalties on your ticket can be found in the section labeled 'Fare Rules'.
  • Can I fly standby?
    In compliance with new Federal security regulations, many airlines do not allow customers to standby for an alternate flight. If you have 'checked luggage' you will not be allowed to fly standby. The airlines are required by law to make sure that each passenger travels on the same flight as his or her luggage.
    To determine if standby travel is allowed for your trip, visit the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. Enter your Trip Number and the e-mail address you entered during the request process to access your current itinerary. When viewing your itinerary, detailed information about the fare rules and restrictions on your ticket can be found in the section labeled 'Fare Rules'.
  • Meal and Seat Preferences
    Meal Preferences
    Your meal preferences have been requested with the airlines for your flights, but are not guaranteed by the airlines and only are applicable for flights that offer meal service.
    Seat Preferences
    While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure.
    Seats for multiple passengers have been requested together, but are also subject to airline availability.
  • Can I change my shipping address?
    For security purposes, we are unable to change the delivery address of paper tickets once they have been purchased. If you have paper tickets, you should expect to receive your tickets within 4 business days of making your purchase. If you are unable to receive tickets at the address specified in your confirmed reservation, we recommend that you pick up your tickets at the local FedEx or USPS office.
    To determine how your tickets were shipped, go to the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. That's where you'll find your tracking number, delivery method and the appropriate links to check the status of your delivery.
    To find the local FedEx or USPS office nearest you, contact FedEx at 1-800-Go-FedEx or USPS at 1-800-222-1811. If for any reason your tickets are undeliverable and returned to us, there will be an additional $34.95 USD express re-shipping fee.
  • How do I get a copy of my flight itinerary and receipt?
    We've made it easy for you to view and print your flight itinerary and receipt.
    If you have e-tickets, visit the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. You will need your trip number and the e-mail address you entered when you purchased your tickets. From here you can retrieve and print your itinerary by clicking the printer icon on the top right of the page.
    If you have paper tickets, your receipt is included in your paper ticket package. If you have paper tickets, you should expect to receive your tickets within 4 business days of making your purchase. For security reasons, you must be available to sign for the tickets when they arrive.
  • Flight Delays
    To check on flight delays, we recommend you contact your carrier directly via [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]phone[[/link]] or by visiting their [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]website[[/link]]. If there is a delay, please follow the carrier's guidance as you may still be required to check in at the regularly scheduled time. If you are looking for general airport delay information, we recommend you visit FAA.com.
    In the event of a delay, we recommend waiting for the scheduled flight. You might also want to visit the airline desk and discuss the issue with an airline representative. As a reminder, if you made hotel or rental car reservations you will want to let them know that you might be arriving later.
    If you are at the airport and concerned that you may miss a connecting flight, you will need to go to the ticket counter and advise them of your concern. If your delayed flight causes you to miss your connecting flight the carrier will re-protect you on the next available flight.
  • Exchange Guidance
    Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your online itinerary.

    If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs. Here are some guidelines to facilitate the process:

    Identify your new travel dates and desired itinerary, then call us to complete your exchange.

    The price you see on the website will be the new fare. You will be responsible for the difference in fares plus your airline's change fee. A $30 USD per ticket exchange service fee will be charged by us.

    • If the new fare is lower, consider calling your airline directly for the change. We do not have the ability to offer airline travel vouchers (so any decrease is lost if we process the change for you).
    • Name changes, including corrections/adjustments and transfers, are not permitted.
    • We do not have the ability to override an airline's rules, airfares or change fees.


    Not ready to book a new reservation? Some airlines will allow you to cancel your existing reservation and retain the value of the ticket as a future travel credit (on that airline). As with exchanges, the cancellation of your itinerary must be made pre-travel.
  • Can I get a refund?
    Your options to change or cancel are dependent upon the airline's fare rules and restrictions. Itinerary changes, if permitted by the fare, may have a change fee charged by the airline typically ranging between $100 to $250 USD per ticket that will vary by market, carrier and specific fare rule. In addition, any changes to your itinerary will incur a $30 USD per ticket service fee. Please review our cancellation policy for more details.
  • How do I find my reservation?
    Current reservations can be viewed at any time by accessing the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. You will need your trip number and the e-mail address you entered during the request process.
    From the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of the website you can retrieve and print your itinerary (including confirmation of your purchase price) by clicking the printer icon on the page. This page serves as confirmation of your reservation and also your receipt.
    We also send a confirmation email to the email address used to complete the purchase.
  • How do I find my Trip Number?
    Your trip number, also referred to as your itinerary number, can be located in the email you received when you booked your ticket(s). Should you not be able to retrieve it please send us an e-mail and we will be happy to assist you.
  • Customer Service
    Email Us: If you have pre or post purchase questions that are not addressed in our FAQs, or would like to provide feedback on our service, please send us an email and we'll do our best to get back to you within 3 hours.
    Phone Us: If you have an accepted booking you can contact a Customer Service agent by calling 1-877-477-5807. If calling from outside the U.S. or Canada, click here. You will be prompted to enter the Request/Itinerary number and the email address you entered while making your request.
  • Where can I find my ticket/confirmation number?
    An airline confirmation number is a unique identification number made up of letters and/or numbers which allow our airline partners to find your reservation within their booking system. The airlines are also able to locate your reservation using your ticket number(s).
    To find your confirmation and ticket number(s), please visit the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website where you can find this information under the 'Passenger and Ticket Information' section of your itinerary.
    From the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section, you can retrieve and print your itinerary (including confirmation of your purchase price) by clicking the printer icon on the page. This page serves as confirmation of your reservation and your receipt.
  • Can I change or cancel my tickets?
    Cancel and change rules vary by airline and fare purchased. The airline fares rules associated with your flight can be reviewed pre-purchase on your contract and post purchase within the itinerary displayed on our website.
    If cancellations are permitted, a link to cancel may be available within your itinerary or you can call us to complete the cancellation for you.
    If your fare rules allow a change and you are ready to change your reservation, please contact us.
  • How do I reserve or confirm my seats?
    Advanced seat selection is entirely dependent upon the carrier that books your reservation. Because airlines may change aircraft and seat assignments prior to departure, specific seating requests are not guaranteed.
    You will be presented with one of two scenarios prior to purchase. If the carrier you select provides seat maps, you will be presented the option to select your specific seats. If the carrier does not provide seat maps, your options will be limited to selecting the more general preference of either an aisle or a window seat. If you don't want to select your seats, you can skip these options and the airline will assign your seats for you. Additionally, if seats maps are available, you will be able to change your seat after purchase via the 'Change Seat' link in the Passenger and Ticket section in your itinerary displayed on our website.
    If the 'Change Seat' link is not displayed it means that either your carrier is still in the process of confirming your seats OR the option to select your seats is not available on our website. Some airlines (especially international carriers) do not allow customers to assign seats or only assign seats within 30 days of travel. We recommend you wait, or contact the carrier directly if your seat preference is not eventually displayed on your itinerary.
    If you have already purchased tickets, you can confirm your seat selection in the [[link href='{{ review_url }}']]Review/Cancel Reservation[[/link]] section of our website. You can also contact your carrier directly; however, because some carriers charge a fee to assign seats over the phone, we recommend you first visit the airline's website where you should be able to request your preferred seats. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] for airline contact information.

Airport/Travel Procedure

  • Connections, stops and layovers
    A connection or connecting flight is a flight between your origin and destination cities where you will need to change planes to complete your travel. Your airline has identified these by assigning separate flight numbers to each leg of your journey.
    A layover is the period of time spent on the ground during connections. If you have an overnight layover, your connecting flight will depart the following day.
    A stop is an intermediate stop between your origin and destination cities. Your airline has identified these by assigning the same flight number to each leg of your journey. If your itinerary includes a stop, you typically do not change planes, though you may be required to deplane for a short period before taking off again. When traveling internationally, you will be required to de-plane and either clear Customs and Immigration and/or provide travel documentation to your airline’s departure gate representative at your initial entry into, final departure out of and/or transit through a country regardless of whether your airline has identified the flight as a 'stop' or 'connection'.
    If you choose an itinerary where the price and flight times are displayed, you will always know how many connections and/or stops you have up front. You will be shown your complete itinerary, including total stops (meaning the total of both connections and stops), connecting flights and connection times prior to purchasing your tickets. The location of a stop will be displayed immediately after purchase.
  • What security procedures should I be aware of?
    Be prepared to encounter more visible and frequent security checks at the airport - from the parking lot right up to the departure gate.
    No one without a ticket is allowed beyond the security checkpoint. However, exceptions can be made for those meeting disabled passengers or minors traveling alone. Some airline clubs also allow members to access lounges with appropriate identification. Please contact the airline ahead of time to make such arrangements.
    Identification
    Passengers must present a valid government-issued photoID, such as a driver's license or passport at check-in. If you're traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
    Baggage
    Airlines are screening all checked luggage for explosives. These machines can be harmful to film, so it's recommended to pack film inside a carry-on bag.
    Screening
    Security personnel may require passengers to remove belt buckles, footwear or jewelry before passing through metal detectors. Anyone carrying a laptop computer or cell phone may be asked to turn it on. Prior to boarding, all travelers must present their government-issued photo ID and boarding passes. Some customers also may be re-screened.
  • What if the airline cancels my flight?
    If you are at the airport and are bumped from the flight you are ticketed on or the airline cancels your flight(s) for any reason, including airline strikes or severe weather, you are entitled to the same rights as any other passenger. Speak to the gate agent or an airline representative to learn what your options are.
  • What identification will I need at check-in?
    The documentation you'll need will vary depending upon your citizenship and your destination.
    Travel within the U.S. and U.S. Territories
    • U.S. citizens (18 and over) traveling within the U.S. will require a government issued photo ID. U.S. citizens under the age of 18 are not required to provide an ID at the airport security checkpoint.
    • Non-US/Canadian citizens are not required to carry their passports if they have documents issued by the U.S. government such as Permanent Resident Cards. Those who do not should be carrying their passports while visiting the U.S.

    International Travel
    All International travelers will need a valid passport, and may also need to show additional documentation at the destination and/or in connecting countries. In addition, all travelers must have the proper documents for entry/re-entry into a country (i.e. correct visa, valid passport, onward/return ticket). For international one-way travel, proof of return travel or onward travel may be required and children travelling without both parents may also require additional documentation. Requirements vary based on the passenger's citizenship and country of residence.
    The following websites may be of assistance:
  • Do I need ID for my child?
    The documentation you'll need for your child will vary depending upon citizenship and destination.
    Travel Within the U.S. and U.S. Territories:
    • U.S. citizens under the age of 18 are not required to provide an ID at the airport security checkpoint.
    • Non-US/Canadian citizens are not required to carry their passports if they have documents issued by the U.S. government such as Permanent Resident Cards. Those who do not should be carrying their passports while visiting the U.S.

    International Travel
    All international travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
  • How do I determine the aircraft type?
    After you've entered your desired departure and arrival cities, and travel dates, a list of available flights will appear. Click on the Full Flight Details link under your preferred flight to view the Aircraft Type. If you have already booked your tickets, the aircraft type will be displayed in the Aircraft column in Your Flight Details section. Usually, the aircraft type or 3-digit code will display for every available flight the airline provides for your itinerary.
    To learn more about aircraft type, please visit the carrier's website or contact them directly. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] to access a list of airline phone numbers and website addresses.
  • Airline Partner Service Feedback
    Once a customer is ticketed he or she becomes that airline's customer, and should be given the same courtesies as any other customer. If you have a complaint, you may register an Airline Service Complaint with the Department of Transportation. All complaints received by the DOT are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report. This report is distributed to the industry and made available to the news media and the general public so that consumers and air travel companies can compare the complaint records of individual airlines and tour operators. These complaints are reviewed to determine the extent to which carriers are incompliance with federal aviation consumer protection regulations. This system also serves as a basis for rule making, legislation and research.
    For additional information on submitting an Airline Service Complaint with the Department of Transportation, please visit their website by [[link href='https://www.transportation.gov/airconsumer' target='_blank']]clicking here.[[/link]].
  • Questions about schedule changes?
    Airlines, for various reasons, will occasionally adjust their flight times and schedules. As a courtesy, if your itinerary undergoes a schedule change, we will make every attempt to notify you of the changes via email, prior to departure. In addition, we strongly recommend passengers confirm their flights and check-in location directly with the airline prior to each departure. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] for airline contact information.
    Schedule changes can sometimes result in an itinerary that falls outside of contractual agreements. If a schedule change results in an unacceptable itinerary, please contact us. Requests to change or cancel your reservation may be denied based on airline policy and credit will not be given for unused tickets.
  • What are the baggage / carry-on restrictions and fees?
    Baggage policies vary by airline. While some airlines may offer a free bag allowance, airlines may charge travelers extra fees for checked and carry-on baggage. Baggage fees are not included in your trip cost and you will be charged directly by your carrier at check-in. Some carriers offer online check-in, which may offer reduced baggage costs. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] to see who's charging extra fees for checked baggage.
    Generally, travelers are allowed one carry-on bag and one personal item however, some airlines may also charge for carry-on bags. Personal items typically include a purse, briefcase, laptop or diaper bag. Carry-on baggage must be stowed under a seat, or in an overhead compartment.
    Sharp objects, such as knives or scissors, are not allowed in carry-on luggage and all bags are subject to search. For a complete list of items that are not allowed in carry-on or checked baggage, visit [[link href='http://www.tsa.gov/']]www.tsa.gov[[/link]]
    We recommend that you contact your airline directly to confirm its checked and carry-on baggage allowances and fees. Be prepared to provide the weight and/or dimensions of each piece of baggage that you wish to transport. The airline website or representative can provide you with approximate costs for checked, carry-on, oversized and/or extra pieces. [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] for airline contact information.
  • Check-In Procedures
    Flight check-in is always done directly with your airline.
    Airline Check-In:
    Check-in options and procedures vary by airline. Many airlines offer online passenger and baggage check-in, typically available via your airline’s website between 24-72 hours prior to departure.
    This option allows you to skip the long lines at the airport. Some airlines even offer discounted baggage fees when checking in via their online check-in option.
    [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] to access your airline's website as well as their contact information to check-in/confirm your flight. Your airline confirmation number and ticket number are available on your itinerary.
    At the Airport:
    Unless your airline's website suggests an earlier arrival, plan to arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights and at least 2 hours in advance of departure for international flights.
    Your check-in options may include online check-in on your airline's website, self-service kiosks at the ticket counter, or going to the ticket counter. Check with your confirmed airline to determine which options are available.
    If you have Electronic Tickets (E-tickets):
    • If you are flying on MULTIPLE airlines, check in on each airline's website or ask the airline rep for your connecting flight's boarding pass.
    • If you are flying on a CODESHARE airline (shown as "operated by"), check-in online with the airline who sold the ticket but go to the "operating carriers" baggage drop counter and gate area or the "operating carriers" ticket counter.

    If you have a Ticketless reservation, your check-in options may include online check-in or going to the ticket counter.
    If you have Paper Tickets you will need to present them at the airline ticket counter to receive your boarding pass.
    • If you are flying on MULTIPLE airlines, ask the first airline rep for your connecting flight's boarding pass.
    • If you are flying on a CODESHARE airline (shown as "operated by"), go to the "operating carriers" ticket counter and gate area.
  • Identification and Documentation Requirements
    Identification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or from. Travelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own cost. If you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are traveling from, through and to.

    General requirements are outlined below:

    Domestic travel within the U.S. and U.S. Territories

    U.S. Citizens: (18 and over) traveling within the U.S. will require a government issued photo ID. U.S. citizens under the age of 18 are not required to provide an ID.

    Non-US Citizens: (of all ages) traveling within the U.S. are required to carry a passport, Permanent Resident Card or other U.S. government issued ID.

    Domestic travel outside the U.S.

    Documentation requirements vary by country. Please check with the local government for documents required for domestic travel.

    International Travel - Adults and Children

    Passports: All International travelers will need a valid passport. The countries you are traveling to or transiting through might have passport restrictions in place. These often include but are not limited to: the validity period of passport, the number of free pages, restrictions on countries previously visited, or even restrictions on recognizing or allowing visits from citizens of certain countries.

    Additional Documents: In addition to a passport, the countries you are traveling to or transiting through may also require additional documentation such as entry, exit or transit visas, return or onward ticket, financial guarantees or even notarized documents.

    International Travel – Children Under 18 (with or without parents)

    Some countries are working to fight the war on child abductions through new entry, exit and transit documentation. Additional documentation typically includes certified birth certificates (certified within the last 3 months) and/or notarized travel authorizations. Requirements may vary depending on whether the child is traveling with one parent, two parents, or an adult other than a parent.
    When checking with each country you are traveling from, to and through, let them know you are traveling with a child and ask about additional children’s documentation.

Transaction Security

  • Important information on internet security
    We are committed to protecting the personal information, including email addresses, of all our customers. We are equally committed to protecting our users from receiving 'spam' email. We never rent or sell any user information with a third party without the explicit consent of the user. You can read more about our commitment to privacy and our customer information practices in our [[link href='{{ air_privacy }}']]privacy policy[[/link]].
    The following list details some techniques that 'spammers' may use to get your email address and other sensitive personal information.
    • 'Dictionary Attack' This is a technique used by spammers which involves identifying a valid email domain name and running a name search program that runs through letter combination permutations. A spammer might then email all the names he comes up with or just hit the ones that sound like 'real' names.
    • 'Email Sniffer' The Internet, by its nature, is not a 100% secure environment. Programs called 'sniffers' are used by spammers to capture email addresses during a brief window while email messages are in transit between your computer and your ISP, or between your ISP and a website.
    • User Level Security Breach In order to prevent your computer from being compromised, we recommend that you keep the operating system and virus protection software up to date and do not leave your computer unlocked when unattended.
    • Third Party Security Breach Whenever you send or forward an email to another party, your address could get released on the internet if the other party's computer is subsequently infected by a worm or virus.

    A relatively new internet security warning, called 'phishing', employs a pop up window that mimics another website in an attempt to collect your personal information. To do this, an image that looks like a toolbar and address bar will be used to make it look like you are on a different website. You can help avoid becoming a victim of this technique by making sure that your address bar (where the URL of the website is listed) is text and not an image.
    We use Secure Socket Layer (SSL) technology to encrypt all your personal information (including number, name and address) to prevent it from being read during transmission over the Internet when you are on our site.
    We hope that this information helps you to understand some of the risks that exist with respect to your personal information. Please be assured that we are doing what we can to keep your information safe, secure and private on our end.
  • What is your privacy policy?
    Please click here to view our [[link href='{{ air_privacy }}']]privacy policy[[/link]].
  • What if I suspect unauthorized charges on my credit card?
    In the unlikely event that an unauthorized use of your credit card occurs, immediately notify your credit card issuer. The appropriate 800 number is usually located on the back of the card. It is critical that you contact your credit card issuer directly; they will explain the specific steps required to report suspected fraud, which generally include signing an affidavit attesting to the unauthorized charges and/or canceling the credit card in question. Your credit card issuer is also responsible for initiating the process to validate and refund or reverse the unauthorized charges on your credit card.
    Most credit card companies either cover all charges that result from unauthorized use of your credit card or limit your liability to $50.00 USD - the maximum liability allowed under the Fair Credit Billing Act.
  • How do I know that my credit card information is safe?
    We handle thousands of online credit card transactions every single day and we want you to feel confident that your personal information is protected.
    With that in mind, we have created a secure environment for credit card transactions. We use Secure Socket Layer (SSL) technology to encrypt all your personal information including number, name and address to prevent it from being read during transmission over the Internet.
    Your trust and respect are our highest priority.
  • What is a fraudulent e-mail?
    A fraudulent (a.k.a. spoofing, imposter, or phishing e-mail) is one that has been forged so it looks like a legitimate e-mail from aparticular organization. It's goal? Usually to trick you into providing sensitive personal information that can be used for identity theft.
    It's often hard to detect a fraudulent e-mail. That's because the e-mail address of the sender often seems genuine (such as support@company.com), as do the design and graphics. But there are tell talesigns to be aware of. For example, fraudulent e-mails often try to extract personal information from you in one of two ways:
    • By luring you into providing it on the spot (e.g., by replying to the e-mail)
    • By including links to a site that tries to get you to disclose personal data.

    If you believe that you are the recipient of such a fraudulent email you can forward the suspect email to the Federal Trade Commission at: spam@uce.gov
    You can also contact them at:
    [[link href='https://www.consumer.gov/idtheft']]https://www.consumer.gov/idtheft[[/link]]
    1-877-IDTHEFT
  • How do I report a spoof e-mail?
    You can forward the suspect email to the Federal Trade Commission at:
    spam@uce.gov
    You can also contact them at:
    [[link href='https://www.consumer.gov/idtheft']]https://www.consumer.gov/idtheft[[/link]]
    1-877-IDTHEFT
    Additional Information about Phishing may be obtained from the Federal Trade Commission at:
    [[link href='https://www.consumer.ftc.gov/articles/0003-phishing']]https://www.consumer.ftc.gov/articles/0003-phishing[[/link]]
  • How can I protect myself?
    We want your online experience to be enjoyable and worry-free. That's why we use secure sockets layer (SSL) encryption and other security procedures. We also want to make you aware of several simple security tips to keep in mind:
    Act quickly if you suspect fraud. If you believe someone is trying to commit fraud, please contact us immediately by sending us an email from our help section.
    Leave suspicious sites. If you suspect that a website is not what it purports to be, leave the site immediately. Do not follow any of the instructions it presents.
    Be alert for scam e-mails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information.
    Don't reply to any e-mail that requests your personal information. Be very suspicious of any e-mail from a business or person that asks for your password, Social Security number, or other highly sensitive information, or one that sends your personal information and asks you to update or confirm it.
    Open e-mails only when you know the sender. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail with a virus.
    Be careful before clicking on a link contained in an e-mail or other message. The link may not be trustworthy.
    Do not send sensitive personal or financial information unless it is encrypted on a secure website. Regular e-mails are not encrypted and are more like sending a post card. Look for the padlock symbol on the bottom bar of the browser to ensure that the site is running in secure mode BEFORE you enter sensitive information.
    Do business only with companies you know and trust.
    Be Aware. Phony 'lookalike' websites are designed to trick consumers and collect their personal information. Make sure that websites on which you transact business post privacy and security statements, and review them carefully.
    Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Make sure you download the anti-virus updates as soon as you are notified that a download is available.
    Install a personal firewall to help prevent unauthorized access to your home computer. This is especially important if you connect to the internet via a cable modem or a digital subscriber line (DSL) modem.
    Monitor your transactions. Review your order confirmations, credit card, and bank statements as soon as you receive them to make sure you're being charged only for transactions you made.
    Additional Information about Phishing may be obtained from the Federal Trade Commission at: [[link href='https://www.consumer.ftc.gov/articles/0003-phishing' target='_blank']]https://www.consumer.ftc.gov/articles/0003-phishing[[/link]]
  • How can I be sure that I'm not dealing with an imposter?
    We will never send you an e-mail asking for your passwords, credit card numbers, or other sensitive information.
    If you're required to enter personal information to perform a transaction on our web site, it's always done on a page secured with SSL technology - you can tell because there'll be a padlock icon at the bottom of your screen. Most important, if you click on the padlock, a security certificate will pop up. In it, there's a section that says 'Issued to:' If it's really a legitimate site, the URL will end in the companies name.
  • TSA Privacy Notice
    The Transportation Security Administration (TSA) of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please visit the [[link href='http://www.tsa.gov/' target='_blank']]TSA Website[[/link]].

Unlinked FAQs

  • Airline Customer Service Phone List
    Click here to contact our customer service.
    All of the airline contact numbers listed below are for customers dialing from within the U.S.
    Please note that some carriers do not offer a toll free number, and dialing them will incur long distance or international calling charges.
    *If you are trying to reach a U.S. based carrier from outside the U.S., we recommend you visit the carriers website for dialing instructions from outside the U.S.
    [[link href='https://www.priceline.com/help/#/faq/ext(air_phone_list) ']]Click here[[/link]] to view a list of airlines and their contact info.
    To avoid charges, you can visit the carriers website and contact them via email.
    Phone numbers that start with 011 indicate an international call. International calls often have a delayed connection - please dial slowly and wait for the ring. International calls are usually answered in a foreign language however, most travel agents speak English.
  • Commonly Used Terms
    Itinerary Number / Request Number
    This is your reference number for the airline reservation you made with our company. Please refer to this number whenever you contact Refinabox-AirportCorner about your reservation.
    Booking ID
    This is an alternative reference number that also can be used when you contact Refinabox-AirportCorner about your reservation.
    Ticket Number
    This is assigned by the airline that issued your tickets. You can use this number if you need to contact the airline directly.
    Confirmation Number
    This is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline on all issues related to your trip, including airport check-in. On some airlines, this number can also be used during your e-kiosk check-in process.

PrePurchase Pop-ups

  • Why we ask?
    If you are located in a jurisdiction outside of the United States, please note that our website is hosted on servers in the United States, and your data will accordingly be transferred in the United States. We respect non-US privacy laws and complies with the EU Safe Harbor framework as set forth by the United States Department of Commerce regarding the collection, use and processing of data from the European Union.
    For further information, please see our Privacy Policy.
  • What's this?
    Credit Card Security Code
    As part of our commitment to your protection and security, we require you to verify your credit card security code during the identification process to help safeguard you from unauthorized purchases. For your protection, we will not process transactions if the security value you enter does not match the security value assigned by your credit card company.

    Enter the 3 - or 4 - digit code that appears on the front or back of your credit card in the space provided. (Optima Card holders will see these digits above the card number to the left.)

Not Assigned

Personal Identification

  • What identification will I need at check-in?
    The documentation you'll need will vary depending upon your citizenship and your destination.
    Travel within the U.S. and U.S. Territories
    • U.S. citizens (18 and over) traveling within the U.S. will require a government issued photo ID. U.S. citizens under the age of 18 are not required to provide an ID at the airport security checkpoint.
    • Non-US/Canadian citizens are not required to carry their passports if they have documents issued by the U.S. government such as Permanent Resident Cards. Those who do not should be carrying their passports while visiting the U.S.

    International Travel
    All International travelers will need a valid passport, and may also need to show additional documentation at the destination and/or in connecting countries. In addition, all travelers must have the proper documents for entry/re-entry into a country (i.e. correct visa, valid passport, onward/return ticket). For international one-way travel, proof of return travel or onward travel may be required and children travelling without both parents may also require additional documentation. Requirements vary based on the passenger's citizenship and country of residence.
    The following websites may be of assistance:

List of Airlines

Open Jaw Tickets

Schedule Changes

Names on Tickets

eTickets

Change or Cancel a Ticket

Fare Rules

  • Fare Rules and Restrictions
    Your purchase is non-refundable, non-transferable and non-changeable. Your ticket cannot be changed or cancelled. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket(s) is unused, it has no value after ticketed departure time.

Children Documentation